Tradlinx FAQ
A straightforward guide to how Tradlinx works, why it’s different, and what you can expect.
About Tradlinx
- No. We’re not a forwarder or shipping line. Tradlinx is a visibility platform that helps logistics teams track shipments in real time across carriers and routes.
- Tradlinx tracks containerized ocean freight across 50+ major shipping lines, including Maersk, MSC, CMA CGM, COSCO, HMM, and Evergreen, with coverage reaching 98% of global container routes.
Shipment Tracking
- To track your shipment with Tradlinx Ocean Visibility, you need either a Master B/L number, container number, or booking number. If those aren’t available, you can search by vessel name to monitor real-time vessel location.
- Shipment data is refreshed 12 times per day, one of the highest update frequencies in the industry. That means more accurate ETAs and fewer surprises.
- With Tradlinx, you can get updates on the following real-time data: - Shipping line - Transshipment status - Departure port - Arrival port - Estimated time of arrival (ETA) - Actual arrival time - Destination port - Transit days - All container events from pickup to return
- You’ll receive automatic email updates for events like port arrivals, delays, or schedule changes. Daily reports can be generated automatically and shared with customers or internal teams.
Pricing & Plans
- Tradlinx offers three plans designed to match different business needs: • Essentials - Core port-to-port tracking • Professional - Full shipment visibility, automated daily reports, and customer-facing tracking widgets • Enterprise - High-volume tracking, custom APIs, and map integrations for larger teams You can view full details and pricing on our Pricing page.
- Tradlinx B/L Tracking is billed based on the number of Bills of Lading tracked, not containers or monthly users. Customers have reported saving around 40% due to the predictable, usage-based structure.
- Yes. For payments over $100, wire transfer is available. Just select that option during checkout.
Product Highlights
- The Tradlinx tracking widget is a self-service tracking tool you can embed on your website. It lets customers check shipment status in real time, helping you improve service without adding load to your support team.
- On average, we respond to support questions within 1-3 business days. It’s part of why our customer retention rate is 2× the industry average.
